Memory Foam Neck Pillow Ergonomic

At Perfect Dealz (Pty) Ltd (Registration Number: 2025/359977/07), we aim to make your shopping experience as convenient and reliable as possible. Whether you prefer nationwide delivery or free collection from our Johannesburg location, we've designed our process to be simple, transparent, and customer-friendly.

Order Processing & Shipping Timeline

• Order Cut-Off Time: 2:00 PM (SAST)
• Processing & Handling: 0–2 business days (Monday – Friday)
• Transit Time: 3–5 business days (Monday – Friday)

Once you place your order and payment has been confirmed, our team will begin processing it immediately. As soon as your order ships, you'll receive:

• A confirmation email with your order details
• A tracking number and a real-time tracking link

Delivery Options

We offer convenient delivery options based on your order size:

Domestic Delivery Rates (South Africa)

Order Description	Weight Range	Delivery Fee
Small/Individual Items	0kg – 9.99kg	R 79.00
Medium-Sized Products	10kg – 19.99kg	R 120.00
Large Items	20kg – 39.99kg	R 199.00
Large Items (e.g., headboards)	40kg – 59.99kg	R 299.00
Multiple Larger Items (e.g., bar stools)	60kg – 79.99kg	R 399.00
Bulkier Items in Single Shipment	80kg – 99.99kg	R 499.00
Large Bulk Orders	100kg – 199.99kg	R 599.00
Very Large/Oversized Items (e.g., couches)	200kg+	R 699.00

Delivery times are typically 3–5 working days after dispatch.

Free Collection – Johannesburg

Prefer to collect your order in person? You can choose our free "Click & Collect" option at checkout and collect from our retail location:

Perfect Dealz (Pty) Ltd

77 5th Street, Wynberg, Sandton, 2090, Johannesburg

Operating Hours: Monday – Friday, 8:30 AM – 5:00 PM (SAST)

Important Information

• Deliveries do not take place on weekends or public holidays.
• We only deliver within South Africa. Please ensure you provide a physical address — we do not deliver to PO Boxes.
• Unexpected delays caused by external factors (e.g., courier disruptions, weather, strikes) will be communicated to you promptly.

Lost or Missing Packages

If your package is marked as "Delivered" but you haven't received it, please follow these steps:

1. Verify that the delivery address matches the one on your order.
2. Check with neighbours, security, or household members in case they accepted the package on your behalf.
3. Contact the courier directly using your tracking number for more information.

If the courier confirms that the package is lost, contact us with your order details at info@perfectdealz.co.za. Depending on stock availability, we'll offer you either a replacement or a full refund.

At Perfect Dealz (Pty) Ltd (Registration Number: 2025/359977/07), we strive to ensure that every customer is completely satisfied with their purchase. If, however, you are not entirely happy with your order, or you have received a faulty or damaged product, please read our policy below for guidance on returns, refunds, and exchanges.

Return Notification and Process

To initiate a return, please contact us at info@perfectdealz.co.za within 7 days of receiving your order.

• If the return involves a damaged, incorrect, or defective item, we may request photographs or video evidence to assess the issue before authorising the return.
• Returns submitted after the 7-day window may unfortunately not be processed.
• All return requests must be approved before sending any items back. Do not return products directly to the manufacturer — all returns must be handled through Perfect Dealz.

Responsibility for Return Costs

• Change of Mind: If you wish to return an item simply because you no longer want it, you will be responsible for all return shipping costs.
• Damaged or Defective Items: If you received a faulty or damaged product, Perfect Dealz will cover the cost of return shipping, provided the return request is made within 7 days of receipt.

Handling and Restocking Fee

For returns due to change of mind, a 15% handling and restocking fee will be deducted from the refund amount. This fee helps cover inspection, repackaging, and processing costs.

Conditions for Returns

To qualify for a return or refund, the following conditions must be met:

• The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and documentation included.
• Items showing signs of wear, installation, modification, or misuse will not be eligible for a refund or exchange.
• Products must be properly packaged for return shipping to prevent damage in transit. Items damaged due to poor packaging may not qualify for a refund.

Damaged or Defective Goods

If you receive an item that is defective, damaged, or not as described:

• We will first offer a replacement (subject to stock availability).
• If a replacement is not available, you may choose a full refund.
• All returned items will be inspected before a replacement or refund is issued.

Refund Processing

• Refunds will be processed within 14 business days of receiving and inspecting the returned product.
• Refunds will be issued to the original payment method used at checkout.
• The original delivery fee is non-refundable for returns due to change of mind.

Order Modifications and Cancellations

We offer a 24-hour window to cancel or modify your order before it enters our fulfillment process. If your order has not yet been processed, please contact us at info@perfectdealz.co.za as soon as possible.

Non-Returnable and Excluded Items

Due to hygiene, safety, and legal considerations, certain items are not eligible for returns or refunds. These include:

• Personalized, custom-made, or special-order items
• Pierced jewellery such as earrings
• Opened health, beauty, or personal care products
• Self-assembly furniture that has been partially or fully assembled
• Mattresses and bedding once packaging has been opened

Product-Specific Return Conditions

• Electronics: All accessories, manuals, and original packaging must be included. Customers must remove all personal data and reset devices to factory settings before return.
• Baby Products: Must be returned in new, unused condition with all tags and packaging intact.

Refund Exclusions

For returns initiated due to change of mind:

• The original delivery fee is non-refundable.
• A 15% handling/restocking fee will be deducted.

Shipping Considerations

We recommend using a trackable shipping service or purchasing shipping insurance for items valued over R450. Perfect Dealz cannot guarantee receipt of returned items without tracking information. Delivery times for replacement items may vary based on location.

Late or Missing Refunds

If you have not received your refund within 14 business days after confirmation:

1. Check your bank account again.
2. Contact your credit card provider, as posting delays may occur.
3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at info@perfectdealz.co.za.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us at info@perfectdealz.co.za.