Once your payment is confirmed and your order is processed, we aim to deliver within 4–5 business days, depending on your location.

• Order Cut-Off Time: 2 PM (South African Standard Time)
• Processing & Handling: 0–2 Business Days (Monday – Friday)
• Shipping & Transit: 3–5 Business Days (Monday – Friday)

For full details, please refer to our Delivery & Collection Policy.

Delivery fees are based on the weight of your order:

Order Description	Weight Range	Delivery Fee
Small / Individual Items	0kg – 9.99kg	R79.00
Medium-Sized Products	10kg – 19.99kg	R120.00
Large Items	20kg – 39.99kg	R199.00
Large Items (e.g. headboards)	40kg – 59.99kg	R299.00
Multiple Larger Items (e.g. bar stools)	60kg – 79.99kg	R399.00
Bulkier Items in Single Shipment	80kg – 99.99kg	R499.00
Large Bulk Orders	100kg – 199.99kg	R599.00
Very Large / Oversized Items (e.g. couches)	200kg+	R699.00

Yes — we allow address changes within 24 hours of purchase, provided your order has not yet entered the shipping process. Please contact us at info@perfectdealz.co.za as soon as possible.

No — at this stage we only ship within South Africa. Please ensure you provide a physical street address, as we do not deliver to PO Box addresses.

Once your order has been dispatched, you will receive an email or SMS with your tracking number and a link to monitor your delivery in real time.

To request a return, please contact us at info@perfectdealz.co.za with your order details. Our team will guide you through the return process. For full details, refer to our Refund & Returns Policy.

• Change of Mind: The customer is responsible for return shipping fees.
• Faulty or Damaged Products: Perfect Dealz covers the cost of return shipping for defective or damaged items reported within 7 days.

Yes — for returns due to change of mind, a 15% handling/restocking fee will be deducted from your refund.

If you receive a faulty or damaged product, we will arrange a replacement (if available). If a replacement is not possible, a full refund will be issued for the affected item.

To qualify for a refund or exchange, returned items must:

• Be unused and in their original packaging
• Include all accessories, manuals, and documentation
• Show no signs of wear, damage, or modification

Once we receive and inspect your returned product, your refund will be processed within 14 business days. Refunds are made to the original payment method used at checkout.

We accept secure online payments through trusted South African gateways:

• PayFast – Debit & Credit Cards, Instant EFT
• YOCO – Credit and Debit Card payments
• Peach Payments – Secure online card transactions
• PayJustNow – Pay in 3 interest-free instalments
• Direct Bank Transfer (EFT) – Manual payments

All payments are processed in South African Rand (ZAR).

PayJustNow splits your purchase into 3 equal, interest-free monthly instalments — with no credit checks required. The first payment is made at checkout, and the remaining two are automatically deducted 30 and 60 days later. You'll need a valid South African ID and a debit or credit card to register.

Our support team is available Monday – Friday, 8:30 AM – 5:00 PM (SAST):

• Email: info@perfectdealz.co.za
• Phone: 011 048 2402
• WhatsApp: 064 601 3518