Once your payment is confirmed and your order is processed, we aim to deliver within 4–5 business days, depending on your location.

For full details, please refer to our Delivery & Collection Policy.

We offer convenient delivery options based on your order size:

DOMESTIC DELIVERY RATES (SOUTH AFRICA):

Order Description	Weight Range	Delivery Fee
Small/Individual Items	0kg – 9.99kg	R 79.00
Medium-Sized Products	10kg – 19.99kg	R 120.00
Large Items	20kg – 39.99kg	R 199.00
Large Items (e.g., headboards)	40kg – 59.99kg	R 299.00
Multiple Larger Items (e.g., bar stools)	60kg – 79.99kg	R 399.00
Bulkier Items in Single Shipment	80kg – 99.99kg	R 499.00
Large Bulk Orders	100kg – 199.99kg	R 599.00
Very Large/Oversized Items (e.g., couches)	200kg+	R 699.00

Delivery times are typically 3–5 working days after dispatch.

Yes, we allow address changes within 24 hours of purchase, provided your order has not yet entered the shipping process.

Please contact us at info@perfectdealz.co.za as soon as possible to update your details.

No. At this stage, we only ship within South Africa.

Please ensure that you provide a physical street address, as we do not deliver to PO Box addresses.

Once your order has been dispatched, you will receive an email or SMS with your tracking number and a link to monitor your delivery in real-time.

To request a return, please contact us at info@perfectdealz.co.za with your order details.

Our team will guide you through the return process and provide you with further instructions.

For further details, please refer to our Return & Refund Policy.

• Change of Mind: The customer is responsible for return shipping fees.
• Faulty or Damaged Products: Perfect Dealz covers the cost of return shipping for defective or damaged items reported within 7 days.

Yes. For returns due to change of mind, a 15% handling/restocking fee will be deducted from your refund.

If you receive a faulty or damaged product, we will arrange a replacement (if available).

If a replacement is not possible, a full refund will be issued for the affected item.

To qualify for a refund or exchange, returned items must:

• Be unused and in their original packaging
• Include all accessories, manuals, and documentation
• Show no signs of wear, damage, or modification

Once we receive and inspect your returned product, your refund will be processed within 72 hours (3 business days).

Refunds are made to the original payment method used at checkout.

Our friendly support team is available to assist you with any inquiries:

• Email: info@perfectdealz.co.za
• Phone: 011 048 2402
• WhatsApp: 064 601 3518

Operating Hours: Monday – Friday, 8:30 AM – 5:00 PM (SAST)

We accept secure online payments through trusted South African gateways:

• PayFast – Debit & Credit Cards, Instant EFT
• YOCO – Credit and Debit Card payments
• Peach Payments – Secure online card transactions
• PayJustNow – Pay in 3 interest-free instalments
• Direct Bank Transfer (EFT) – Manual payments

All payments are processed in South African Rand (ZAR).