Returns Policy

If you change your mind about your order, please get in touch with us to inquire about the returns instructions within 7 working days of receiving the product and return the item unused and in its original packaging.

However, if you receive an item that is defective please report this to info@perfectdealz.co.za within 7 working days of receiving the item by sending an image or video illustration of the defective or damaged product. The product should be in its original packaging, failure to do so will result in the query not being entertained.

Perfect Dealz will inspect the returned product, and contact you thereafter with a resolution.

Return goods must be properly packaged when returning them, to avoid damages while in transit.

Ensure that the Product is packaged, together with all accessories, instructions and manual documentation. The product must not be damaged, scratched or soiled in any manner in order to avoid the claim not being processed.

Perfect Dealz will not be liable for courier fees of defective, unwanted or damaged products reported after 7 working days.

Once the returned goods have been assessed, credit vouchers will be loaded on to the respective Perfect Dealz customer account.

If a defect or fault is found or the product does not match your order, we will be happy to exchange the product, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.

For hygiene purpose, the return of under garments is strictly prohibited.

Section 16 of the CPA states that any defective goods can be returned within 7 working days of receiving the order. The cost and risk of return is borne by the Consumer.

Defective, faulty or non-conforming products:

We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team  on 011 048 2402 alternatively e-mail us at info@perfectdealz.co.za as  soon as you become aware of any problems.

If you are eligible for a refund, such refund will be processed within 7 Business days of our receipt of the product.

REFUNDS

Once the warehouse receives your parcel, we will reimburse the item price less the delivery cost.

Perfect Dealz is not able to accept the return of any products which have not gone through the above process. Products returned may be sent back to you at your expense if received in an unacceptable state. Please treat products and packaging with reasonable care while in your possession.

We require the “Order Number”, which you will find in your “My Account” to be able to expedite your query with appropriate urgency

Any item which was not purchased from Perfect Dealz but returned to us can only be re-sent to you at your own shipping costs. Perfect Dealz will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@perfectdealz.co.za and send your item to: Delpark House 2nd floor, Wynberg, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090.

Specific policies by product category:

 Below is a list of products that may have no returns or other limitations.

If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.

Refund Policy

Returns
To be eligible for a return, please make sure that:

The product was purchased in the last 14 days, If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@perfectdealz.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@perfectdealz.co.za and send your item to: Delpark  building 2nd Floor 77 5th Street Wynberg Sandton 2090 Johannesburg South Africa.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  Delpark building 2nd Floor 77 5th Street Wynberg Sandton 2090 Johannesburg South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Policy

Convenience: 'Order & Collect' is a convenient way to make purchases. You can easily place your order online or via phone, and then pick it up from our store at a time that's convenient for you.